Boiler & Heating Cover in South Wales
Local, Reliable Boiler Protection for Your Home
Keep your home warm and protected all year round with fast callouts, trusted local engineers, and full boiler & heating protection. Optional plumbing and electrical cover is available on selected plans for complete peace of mind.
✔ Priority callouts from local engineers
✔ Annual service & safety check
✔ Fixed monthly pricing — no hidden fees
✔ Boiler, heating, plumbing & electrical cover options available
Family-run • Award-winning • 5★ Rated
Local Engineers You Can Trust
We’re not a national call centre. You get fast support from Blue Flame engineers based in South Wales.
Initial Safety & Eligibility Check
We asses your boiler to make sure it’s suitable for cover. Clear, transparent, and professional.
No Hidden Fees or Surprises
Transparent pricing with fixed monthly payments. No unexpected costs.
Boiler • Heating • Plumbing • Electical
Full home support included with selected plans. One company, one simple cover.
Join your local boiler & heating experts today!
Bronze – SERVICE ONLY
Service Only
£6.99 PM
WHAT’S INCLUDED
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Annual boiler service during your membership year
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Full safety, flue & combustion checks
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Warranty-compliant service documentation
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Boiler health check
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Priority scheduling for service appointments
Ideal For
PERFECT FOR
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Keeping your boiler warranty valid
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Homeowners wanting low-cost protection
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Landlords needing annual servicing
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Newer boilers with low breakdown risk
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Customers wanting basic peace of mind
SILVER
Service & System Cover
£14.49 PM
WHAT’S INCLUDED
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Annual boiler service (separate from initial safety check)
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System cover (pumps, valves, radiators, pipework)
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Priority call-outs
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Full safety & combustion checks
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Diagnostic testing for early fault detection
Ideal For
PERFECT FOR
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Homes needing more than basic servicing
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Boilers under warranty in need of system protection.
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Families wanting system-level protection
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Avoiding expensive emergency call-outs
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Peace of mind all year round
GOLD COVER
⭐️ most popular ⭐️
Boiler Cover
£16.49 PM
WHAT’S INCLUDED
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Annual boiler service (separate from initial safety check)
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Full boiler cover (parts & labour)
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Breakdown response
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Safety, combustion & emission checks
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Priority engineer call-outs
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Diagnostics for early fault detection
Ideal For
PERFECT FOR
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Boilers new & old needing protection
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Anyone wanting boiler repairs included
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Families wanting fast responses
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Homeowners avoiding unexpected repair bills
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Peace of mind through winter
gold plus cover
⭐️ recommended ⭐️
Boiler & System Cover
£20.49 PM
WHAT’S INCLUDED
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Annual boiler service (separate from initial safety check)
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Full boiler cover (parts & labour)
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Full central heating system cover
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Pumps, valves, sensors, pipework protection
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Priority breakdown call-outs
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Safety report + boiler efficiency checks
Ideal For
PERFECT FOR
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Homes with older boilers or more complex systems
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Anyone who wants full boiler + system protection
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Families needing fast, priority support
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Households wanting to avoid costly surprises
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The best all-round protection
BLUE Flame HOME COVER
⭐️Customer Favourite⭐️
The Complete Home Cover
£24.49 PM
WHAT’S INCLUDED
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Gold Plus boiler & system cover
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Plumbing cover (leaks, bursts, blockages)
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Electrical cover (fault diagnosis & repairs)
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Priority breakdown call-outs
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Annual boiler service
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Full safety & compliance checks
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Home assistance across 3 trades
Ideal For
PERFECT FOR
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Busy households wanting one simple plan
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Homeowners wanting heating, plumbing & electrical in one
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Older homes with higher risk of issues
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Landlords wanting full property peace of mind
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Best value bundle for full-home protection
What Does Boiler Cover Actually Protect You From?
Boiler breakdowns can happen at the worst possible time — usually during cold weather or when your heating system is working the hardest. A boiler cover plan ensures you’re protected against expensive faults, unexpected repair bills, and the stress of finding an engineer at short notice.
With Blue Flame Boiler Cover, you’re protected from:
✔️ Sudden boiler breakdowns
✔️ Loss of heating or hot water
✔️ Faulty components inside the boiler
✔️ Emergency call-outs
✔️ Safety issues found during inspection
✔️ Rising repair costs throughout the year
Choosing a monthly plan means low, predictable payments and complete peace of mind — ideal for homeowners who want hassle-free boiler protection all year round.
How Your Cover Visits Work
Every plan includes an annual service each year.
Cover Plans (Silver, Gold, Gold Plus & Home Cover)
A short safety eligibility visit activates your protection.
Your annual service is then carried out separately later in your membership year.
Service Plan (Bronze)
No eligibility visit is required.
Your annual service is simply scheduled during your membership year.
This keeps your system protected and serviced at the correct time.
plumbing COVER
Optional Extra Only
£4.99 PM
What is covered
- Accessible hot & cold pipework
- Washers
- Standard Toilets
- Burst Pipes
- Plumbing Cover is an optional add-on available with Silver plans and above. It is not sold as a standalone policy.
electrical COVER
Optional Extra Only
£4.99 PM
What is covered
- Failed wiring
- Sockets and switches
- Light Fittings
- Circuit Breakers
- Electrical Cover is an optional add-on available with Silver plans and above. It is not sold as a standalone policy.
Initial Safety & Eligibility Check
Before cover starts we carry out a short safety and suitability visit.
This protects you from unexpected exclusions and confirms the system is safe to cover from day one.
You can optionally book your annual service during this visit for a reduced member price.
✔ Confirms the boiler is safe and eligible
✔ Prevents unexpected exclusions later
✔ Ensures your cover starts properly from day one.
We don’t sell policies — we provide ongoing support from local engineers who already maintain your system.
| Feature | Bronze | Silver | Gold | Gold Plus | Blue Home | Plumbing | Electrical |
|---|---|---|---|---|---|---|---|
| Annual Boiler Service | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ | ✗ |
| Emergency Callouts | ✗ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Unlimited Callouts | Service Only | ✓ | ✓ | ✓ | ✓ | ✓ (Plumbing only) | ✓ (Electrical only) |
| Parts & Labour Included | Service Only | ✓ | ✓ | ✓ | ✓ | ✗ | ✗ |
| Boiler Cover | Service Only | ✗ | ✓ | ✓ | ✓ | ✗ | ✗ |
| Full Heating System Cover | ✗ | ✓ | ✗ | ✓ | ✓ | ✗ | ✗ |
| Plumbing Cover | ✗ | ✗ | ✗ | ✗ | ✓ | ✓ | ✗ |
| Electrical Cover | ✗ | ✗ | ✗ | ✗ | ✓ | ✗ | ✓ |
| Ideal For | Warranty protection | Warranty & system cover | Boiler-only cover | Full heating cover | Total home cover | Plumbing only | Electrical only |
*Parts & labour apply only to components covered under your chosen plan. See our T&Cs for full exclusions.
Trusted by Homeowners Across South Wales
With over 500 5-star reviews, Blue Flame is one of the highest-rated heating companies in Wales. Homeowners choose us for our friendly engineers, reliable installations, and honest aftercare.
Reviews collected from Google, Facebook and independent review platforms.
Overall Rating
Frequently Asked Questions
Is my boiler eligible for cover?
Most boilers are eligible as long as they are safe and working correctly.
We confirm this during the first visit so you know your cover is valid from the start — not months later when you need it.
What does Boiler Cover include?
Our Boiler Cover plans include everything required to keep your boiler running safely and reliably all year round — with added home protection on Silver, Gold, and Gold Plus, & Blue Home Cover.
Typical features include:
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Annual boiler service
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Boiler parts & labour (Gold & Gold Plus)
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Radiators & valves (Silver upwards)
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Pumps, timers, thermostats & motorised valves (Silver upwards)
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Unlimited engineer callouts
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Full plumbing & electrical support (Blue Home Cover)
Your level of cover depends on the plan you choose — Bronze, Silver, Gold, Gold Plus or Blue Home cover.
Compare plans on our Boiler Cover Options page.
Do all plans include an initial visit?
Some plans start with a short safety eligibility visit, others don’t — it depends on the type of cover.
Cover Plans (Silver, Gold, Gold Plus & Home Cover)
A short first visit is carried out to confirm the boiler is safe and suitable for cover.
This activates your protection and prevents unexpected exclusions later.
Service Plan (Bronze)
No initial visit is required.
Your annual service is simply scheduled during your membership year.
If anything needs attention, we explain it clearly before cover begins — no pressure and no surprise exclusions later.
Are there any hidden fees or call-out charges?
No — our plans are completely transparent.
There are:
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No hidden fees
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No excess charges
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No callout fees
If your plan includes repair cover, all parts and labour are included with no limit on engineer attendance.
If your plan includes repairs, parts and labour are included — not just diagnosis.
Do you try to avoid paying for repairs?
No — we repair faults we cover.
The only things excluded are problems that existed before joining, upgrades, or damage outside the heating system itself.
The initial visit makes this clear upfront so there are no arguments later.
Why do you check the boiler before cover starts?
Because cover is designed for unexpected breakdowns — not pre-existing faults.
The first visit protects both you and us by confirming the system is safe and maintainable before protection begins.
This means you won’t join, pay monthly, and then be told a problem isn’t covered later. Everything is clear from day one.
Does Boiler Cover include plumbing and electrics?
Yes — but only with our Blue Home Cover or added to our Silver or above package.
These include support for:
Plumbing:
Leaks & burst pipes
Blockages
Taps, traps, toilets and waste pipes
Electrical:
Faulty sockets & switches
Lighting issues
Fuse board breakers & circuits
Perfect if you want full-home peace of mind.
Many customers choose Blue Home Cover so one local company handles everything.
Does boiler cover include emergency breakdowns?
Yes — if your plan includes breakdown cover, we’ll attend emergency callouts and get your heating or hot water running again as quickly as possible. Silver, Gold and Gold Plus include full breakdown support. Depending on cover – boiler or system related.
How fast can an engineer attend?
Because we’re local, our response times are fast:
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Same-day / Next-day for no-heat or urgent breakdowns
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Within 48 hours for non-urgent issues
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Emergency calls prioritised
No call centres — you speak directly to our Blue Flame engineers.
Can I cancel my cover at any time?
Yes — you can cancel at any time.
Because we check eligibility first, cancellations and disputes are rare — customers usually stay because the cover works as expected.
What if my boiler is old?
Older boilers may still be eligible depending on:
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Overall condition
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Safety
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Parts availability
If your boiler fails the First Visit Inspection, we’ll explain why and advise honestly.
You can still join the Bronze Service Plan, which guarantees your annual service.
What happens if my boiler breaks down?
If your plan includes repair cover:
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Contact us (phone, WhatsApp, online)
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We attend quickly
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We diagnose and repair using genuine parts
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You pay nothing extra — parts, labour and attendance included.
If you’re on Bronze (service-only), repairs are still available at standard rates.
Can I upgrade or downgrade my plan at any time?
Yes — you can change your plan whenever you like. If you want more cover, you can upgrade instantly. If you want to reduce your monthly cost, you can downgrade your plan at the next billing cycle. Just contact the Blue Flame office and we’ll handle everything for you, with no hassle.
What happens if I move home — can I transfer my boiler cover?
Yes — your cover can be transferred to your new property as long as the new boiler meets the eligibility criteria. Just notify us when you move, and we’ll update your details instantly.
Does Bronze include breakdown cover?
No — Bronze is Service Only. It includes your annual boiler service and safety checks, but it does not include breakdown repairs or replacement parts.
What’s the main difference between Bronze and Silver?
Silver includes boiler service like Bronze plus full system breakdown cover, including radiators, valves, pumps, pipework, and common faults.
Most customers choose Gold or Blue Home because they want predictable costs rather than repair bills.
What extra protection does Gold give me over Silver?
Gold includes boiler parts & labour and annual boiler service. Priority callouts, and enhanced repairs. Silver does not cover boiler parts & labour
Gold Plus Cover
Gold+ is our highest boiler-only protection tier, offering everything in Gold plus system cover, thermostats, radiators, pipework, valves and priority response. The most comprehensive boiler breakdown cover available.
What is included in Blue Home Cover?
Blue Home Cover combines boiler, heating, plumbing, and electrical cover into one plan — giving full home emergency protection, priority callouts, and complete peace of mind.
What plumbing issues do you cover?
Plumbing Cover includes leaks, burst pipes, internal blockages, faulty valves, waste pipes, and household plumbing faults. External pipework and large-scale upgrades are not included.
What electrical problems are covered?
Electrical Cover includes faulty circuits, fuse board trips, wiring faults, sockets, switches, and common household electrical failures. Full rewires and major upgrades are not included.
Blue Flame Gas Solutions provides local boiler cover designed to keep your heating system reliable all year round.
Our Gas Safe engineers look after homes across South Wales, including Cardiff, Bridgend, Caerphilly, Cowbridge, Aberdare, Rhondda Cynon Taf, Merthyr Tydfil and surrounding areas, with fast response times, proper diagnosis and long-term support — not call-centre handling.
Each plan is built around prevention as well as repair — from annual servicing and safety checks to priority breakdown assistance when you need it most.
Regular servicing helps extend the life of your boiler, reduce unexpected repair costs and maintain manufacturer warranties. If you’re unsure which plan suits your home, our team will guide you through the options clearly.
Your cover is protected by our clear Boiler Cover Terms & Conditions — so you always know exactly where you stand.