Blue Flame™ In-House Warranty
Up to 5 Years Parts & Labour — Covered by Our Own Engineers
No call centres. No delays. Real local engineers, guaranteed.
✔ Local Gas Safe engineers
✔ Fixed-price installation
✔ Same-day surveys
✔ Finance available
✔ First-year service included (Silver Cover)
Family-run • Award-winning • 5★ Rated
Why Homeowners Choose Blue Flame for Boiler Installations
Award-winning boiler installers trusted across South Wales. Fixed-price quotes, expert engineers, and full aftercare with every installation.
Local In-House Engineers
No call centres. No national delays. All warranty repairs, diagnostics, and callouts handled by our own local Gas Safe engineers.
Fast Response Times
Priority warranty support. Quicker diagnostics, clearer communication, and faster attendance when you need us.
Full Accountability
One company. One point of contact.
We install, service, repair, and resolve everything in-house.
Up to 5 Years Parts & Labour
Protection from a trusted local company. All boiler installations come with FREE Silver Cover for 12 months.
Why We Introduced the Blue Flame™ Warranty
Over the last 10+ years, a clear pattern has emerged across thousands of installations, services, repairs, calls, and messages from our customers.
Homeowners repeatedly told us they prefer:
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One company to install the boiler
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The same company to service it every year
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The same engineers to repair it if anything goes wrong
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One phone number to call or text when they need help
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One local office team they can email directly
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One accountable company that handles everything
After a decade of seeing this behaviour — and listening carefully to the feedback — the message was unmistakable:
Customers don’t want multiple companies involved.
They want a single, reliable local team they trust.
That’s exactly why we created the Blue Flame™ Warranty.
It’s built around how customers already prefer to manage their heating systems: simple, local, consistent, and fully accountable.
With this warranty, you get:
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One team
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One point of contact
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One number to call
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One company responsible for your boiler’s performance
Just the way homeowners have asked for, year after year.
What the Blue Flame™ Warranty Covers
Your Blue Flame™ In-House Warranty gives you clear, reliable protection with full parts & labour cover — handled entirely by our own engineers. Here’s exactly what’s included:
Included
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Full parts & labour coverage
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Diagnostics and fault-finding
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Engineer callouts
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Breakdown repairs
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Priority scheduling for warranty customers
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Warranty paperwork handled by us
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Assistance with manufacturer-only replacement parts (when required)
Not Included
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Issues caused by missed annual services
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Pre-existing system faults or installation issues not completed by us
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Damage caused by unrelated plumbing, electrical, or external problems
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Work on third-party appliances, filters, or add-ons
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Cosmetic damage (scratches, dents, external casing marks)
FREE Boiler Cover Included (Worth £143)
Your first 12 months of cover are included automatically when we install your boiler.
This forms part of the Blue Flame™ Warranty system: it ensures your boiler is serviced on time, monitored correctly, and supported by our engineers from day one.
Your included Silver Cover gives you:
✔ Annual Boiler Service Included
Your full boiler service completed automatically within the first 12 months.
✔ Priority Breakdown Callouts
If you need us, you jump the queue — priority engineer response.
✔ Safety Checks & Service Reminders
Never miss a service. Automatic reminders by email and text.
✔ Full Aftercare & Support
Warranty registration, documentation, advice — all handled by us.
After Your First Year
You can continue your protection with our Bronze or Silver Cover plan from just £6.99 per month — keeping your warranty valid and your boiler maintained by the same trusted engineers.
Annual Service Requirement
To keep your Blue Flame™ Warranty active and valid, your boiler must be serviced once every 12 months. This ensures the system remains safe, efficient, and fully protected.
Service requirements:
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Annual boiler service must be completed every 12 months
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The service can be carried out by Blue Flame or another reputable Gas Safe company
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If serviced by another company, a full detailed service report (PDF) must be provided
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Missed or overdue services may pause or invalidate warranty coverage
We keep this process simple and transparent — our goal is to make sure your boiler stays protected and performing at its best.
Trusted by Homeowners Across South Wales
With over 500 5-star reviews, Blue Flame is one of the highest-rated heating companies in Wales. Homeowners choose us for our friendly engineers, reliable installations, and honest aftercare.
Warranty FAQs
Why Choose Blue Flame Gas Solutions for Warranty Cover?
Because your warranty is handled entirely by our own local engineers — no call centres, no outsourced contractors, and no delays. You get fast diagnostics, priority support, and a single, accountable team.
How long does it take to attend a warranty callout?
Warranty customers receive priority scheduling. In most cases, we attend breakdowns the same day or next working day depending on demand.
How much does warranty cover cost after the free first year?
Your first 12 months are included free via our Silver Cover aftercare. After year one, ongoing protection starts from just £6.99 per month.
What’s involved in a warranty inspection or diagnostic?
A Blue Flame engineer will attend, run system checks, identify the cause, and repair the issue if it’s covered. If a manufacturer part is required, we handle the process on your behalf.
Do you install all boiler brands under the warranty?
Yes. The Blue Flame™ Warranty applies to all boilers we install, including Worcester Bosch, Vaillant, Ideal, Baxi, and Viessmann.
Warranty FAQs
What Makes Blue Flame Different From National Boiler Companies?
National companies route you through call centres and external contractors. With Blue Flame, you deal directly with local engineers who know your system and take full responsibility for all work.
Unlike the big national companies:
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We’re local, so you get faster response times
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We’re family-run, not corporate
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You get genuine aftercare, not call-centre support
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We offer better value, not inflated national prices
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You’ll deal with the same friendly engineers who know your area
Local service. Professional standards. Better experience.
Do you offer boiler cover and aftercare?
Yes. Your first year is included free as Silver Cover aftercare. This includes your annual service and priority breakdown response. After year one, you can continue from £6.99/month.
Do you repair boilers as well as install them?
Yes. Your first year is included free as Silver Cover aftercare. This includes your annual service and priority breakdown response. After year one, you can continue from £6.99/month..
Which areas do you cover for warranty callouts?
We cover all areas listed in our service region: Cardiff, Caerphilly, Pontypridd, Porth, Rhondda, Bridgend, Pontyclun, Vale of Glamorgan, and surrounding South Wales areas.
Local, fast and reliable.
Can I get a boiler quote online if I want a new system with your warranty included?
Yes — every new boiler installation comes with 12 months of free Silver Cover aftercare and full access to the Blue Flame™ Warranty system.
Blue Flame Warranty™ – Top Questions Answered
What is the Blue Flame In-House Warranty™?
The Blue Flame Warranty™ is your local, engineer-backed boiler warranty — designed to give you better protection than national companies.
It includes:
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12 months of free aftercare
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Priority breakdown response
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No call centres — you speak directly with our South Wales team
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All callouts handled by Blue Flame engineers
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Manufacturer parts supplied where needed
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Warranty stays valid with annual Blue Flame servicing
This is one of the strongest local warranties available and a major reason homeowners choose Blue Flame over national brands.
Do I need to service my boiler yearly to keep my warranty?
Yes. All manufacturers require annual servicing to keep the warranty valid. The same applies to the Blue Flame Warranty™. Annual services maintain boiler efficiency, safety, and long-term reliability.
Your first service is included free of charge in your Silver Cover aftercare. After year one, you can continue your protection from £6.99/month.
What are the benefits of having an in-house warranty instead of relying only on manufacturers?
An in-house warranty gives homeowners faster, clearer and more reliable support. With most manufacturers, you’re routed through call centres, scheduled into national queues, and often left waiting days for an engineer.
With the Blue Flame Warranty™, all aftercare is handled directly by our local engineers, meaning quicker response times, one point of contact, and much less hassle. We diagnose faults, attend breakdowns, and only involve the manufacturer when a replacement part is required.
This gives you the reliability of a manufacturer warranty, but with the speed and service of a trusted local company.
Does the Blue Flame Warranty™ prevent blame-shifting between manufacturers and installers?
Yes — and this is one of its biggest advantages. With national installers, it’s common for manufacturers to blame the installer, and installers to blame the manufacturer, leaving homeowners stuck in the middle.
This removes that problem completely. We handle everything internally: diagnostics, callouts, communication, and arranging parts. If it’s an installation issue, we fix it. If it’s a boiler issue, we fix it.
There’s no finger-pointing, no confusion, and no delays — just a clear, accountable team that takes full responsibility for your boiler’s performance.
Ready to Protect Your Home with the Blue Flame™ Warranty?
Get a new boiler installed by our award-winning engineers and enjoy up to 5 years parts & labour cover — handled entirely by your local Blue Flame team.
Priority breakdown response.
No call centres.
No delays.
Just reliable, local protection from a company homeowners trust.
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