Gold Plus — Full Home Heating Protection
Complete peace of mind for older or out-of-warranty boilers — with full heating system protection included.
Gold Plus covers your boiler, parts, labour and the wider heating system, keeping your home warm without unexpected repair bills.
✔ Boiler breakdown repairs included
✔ Parts & labour covered
✔ Annual Gas Safe boiler service
✔ Central heating system cover (radiators, valves, pipework & pumps)
✔ Priority support from local engineers
✔ Clear fixed monthly pricing
Family-run • Award-winning • 5★ Rated
Is Gold Plus right for you?
Gold Plus is designed for homeowners who want total protection — not just the boiler, but the whole heating system as well.
Ideal if:
• Your boiler is older or out of warranty
• You want cover for radiators, valves and pipework
• You want predictable monthly costs
• You don’t want large unexpected repair bills
• You want full peace of mind during winter
Gold Plus is our closest option to full home heating protection.
What happens when you join
Your first visit
We carry out a system suitability check before cover begins.
This confirms the heating system is safe and prevents cover for pre-existing faults.
After acceptance
• Your annual service is scheduled
• Full boiler & system protection becomes active
• You can call us whenever a covered fault occurs
This keeps the cover fair and transparent for everyone.
What Gold Plus does NOT include
Gold Plus covers your boiler and the wider heating system for unexpected breakdowns.
However, like any protection plan, it can’t cover faults that already existed before joining.
Typical exclusions:
• Problems found during the initial inspection
• Damage caused by severe sludge, corrosion or neglected systems
• Issues resulting from previous incorrect installation or third-party alterations
• Misuse or non-domestic use of the system
If anything needs attention before cover can begin, we’ll explain it clearly first — no surprises, no pressure.
When should you choose Gold Plus?
Gold Plus is best suited if:
• You want full heating system protection, not just the boiler
• Your home relies heavily on heating and hot water
• You want priority response when problems occur
• You prefer predictable monthly costs instead of unexpected repair bills
• You want the highest level of peace of mind available
Gold Plus is designed to be your complete heating safety net — one plan, one call, everything handled.
What’s included in our Gold Plus cover?
Local Engineers You Can Trust
We’re not a national call centre. Local support from Blue Flame engineers based in South Wales.
Annual Boiler Service
Your boiler is serviced once per year by a Gas Safe engineer to keep it safe and warranty compliant.
Repairs, Parts & Labour Covered
If your boiler or heating system breaks down, we repair it — giving real peace of mind.
Clear Monthly Pricing — No Surprises
One simple monthly payment with no hidden fees or unexpected repair bills.
Start your complete home heating cover
Gold Plus is our most comprehensive protection — covering your boiler, heating system and controls, with repairs, parts and labour included.
Your cover begins once the system has been checked and accepted for the plan, giving you dependable protection all year round.
Trusted by Homeowners Across South Wales
With over 500 5-star reviews, Blue Flame is one of the highest-rated heating companies in Wales. Homeowners choose us for our friendly engineers, reliable installations, and honest aftercare.
Reviews collected from Google, Facebook and independent review platforms.
Overall Rating
Not sure if Gold Plus is right for you?
Our engineer will check your boiler and heating system condition before confirming cover.
If a different plan would suit you better, we’ll explain clearly — no pressure and no upselling.
You can also change your cover at any time as your needs change.
Frequently Asked Questions
Does Gold Plus cover boiler and heating breakdowns?
Yes — Gold Plus covers both the boiler and the central heating system, including pumps, valves, radiators, pipework and controls.
Are boiler parts included?
Yes — both parts and labour are included for covered repairs, giving predictable monthly costs and no unexpected bills
Do I still get an annual service?
Yes — your plan includes a full Gas Safe annual boiler service to keep the boiler safe, efficient and warranty compliant.
Does it cover thermostats and controls?
Standard heating controls are covered, but advanced smart thermostats (such as internet-connected or app-controlled devices) are not included as they are considered specialist electronics.
Is there a call-out charge?
No — there is no call-out fee for covered breakdowns. You simply contact us and we arrange a visit.
Do you need to inspect the boiler and system before cover starts?
Yes — we first confirm the boiler is safe and system are suitable for cover.
This prevents future exclusions and keeps the cover fair for everyone.
What if the boiler cannot be repaired?
If your boiler is beyond economical repair, we’ll advise you honestly and discuss replacement options.
Customers on cover receive a discounted boiler installation — the level of discount depends on how long you’ve been on the plan.
Your cover is protected by our clear Boiler Cover Terms & Conditions — so you always know exactly where you stand.