Introducing the Blue Flame Warranty™ — Up to 5 Years of In-House Boiler Protection
For more than 10 years, homeowners across South Wales have trusted Blue Flame Gas Solutions for one simple reason: when they need us, we show up. No call centres. No endless hold music. Just our own engineers — the same team who installed the boiler in the first place.
Over the years, we’ve noticed a clear pattern. Customers want us to:
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Install their boiler
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Service their boiler
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Repair their boiler
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Speak to real people, not corporate teams
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Handle everything without sending them to the manufacturer
And after thousands of installations, one thing became obvious:
People prefer local, reliable aftercare rather than dealing with national call centres and confusing warranty processes.
That’s exactly why we’ve launched the Blue Flame Warranty™ — a new, in-house protection system designed around how people actually want to be looked after.
What Is the Blue Flame Warranty™?
The Blue Flame Warranty™ is our in-house parts and labour warranty, available for up to 5 years depending on the boiler installed.
It’s simple, honest, and handled entirely by Blue Flame:
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Parts & labour covered for up to 5 years
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All callouts handled by our own engineers
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Fast, local, reliable support — not a call centre
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We diagnose faults and repair them ourselves
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We contact the manufacturer on your behalf, if needed
It’s a homeowner-friendly version of what the big players offer — but delivered locally and personally.
How Our In-House Warranty Compares
Homeowners are often shocked to learn that a large percentage of manufacturer boiler warranties become invalid without them realising.
Not due to major faults — usually small technicalities or administrative gaps.
After a decade in the industry, we see it all the time. A brand-new boiler… a year passes… something goes wrong… and when the homeowner calls the manufacturer they hear:
“Sorry — your warranty is invalid.”
Below are the most common (and incredibly frustrating) reasons manufacturers decline warranty claims:
Why Manufacturer Warranties Are Often Declined
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The annual service wasn’t logged exactly as required
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A small mistake on the benchmark sheet
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A compatible part wasn’t “approved” by the manufacturer
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Paperwork not uploaded in their exact timeframe
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An accessory didn’t meet their internal criteria
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Or occasionally… no clear reason at all
These are soft reasons, technicalities — but they leave homeowners without cover when they need it most.
This is why our in-house approach matters so much.
Why the Blue Flame Warranty™ Is Different
Blue Flame Warranty™ (In-House)
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Up to 5 years parts & labour
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No call centres
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No fine-print traps
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Your warranty can’t “accidentally” become invalid
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We maintain your boiler ourselves, so everything stays compliant
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Fast response from local engineers
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No technical run-arounds
We install it, we maintain it — and we protect it.
Manufacturer Warranty
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Strict conditions and policies
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Call centre triage
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Slow response times
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Multiple reasons to decline coverage
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Less certainty for the homeowner
Nationals (BG, BOXT, E.ON)
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Reliable but process-heavy
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Longer waits
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National customer service teams
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Expensive policies
With Blue Flame, the responsibility stays with one team — us.
Just straight forward local protection.
What’s Covered Under the Blue Flame Warranty™
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Boiler breakdowns
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Internal boiler components
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Electrical parts inside the boiler
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Labour, diagnosis, and repair work
External components (pipework, radiators, thermostats, filters, etc.) are covered separately under our Silver, Gold, and Gold+ service plans.
Your First Year Is Fully Covered — Free
Every boiler installation now includes:
✔️ 1st Year Silver Cover — Free
Protecting your boiler & controls for the first year at no additional cost.
✔️ 1st Annual Boiler Service — Free
We return after 12 months to service the boiler, keep the warranty valid, and ensure everything is running perfectly.
These two benefits give homeowners complete peace of mind from day one — with zero stress and zero surprise costs.
Why Homeowners Benefit
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Local engineers, not call centres
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Fast fault diagnosis
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No confusing warranty processes
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No chasing manufacturers
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Hassle-free cover built into your installation
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Clear, honest, dependable support
It’s protection done the right way — the local way.
Add Cover for Complete Protection
Combine the Blue Flame Warranty™ with any of our service plans for full-home peace of mind:
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Silver — Boiler & controls
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Gold — Boiler, controls & heating system
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Gold+ — Full system cover
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Blue Home — Premium full-property protection
Thinking About a New Boiler?
Every installation now comes with:
✔️ Blue Flame Warranty™
✔️ Free 1st year Silver Cover
✔️ Free 1st year boiler service
Blue Flame — boilers installed, serviced, repaired, and protected by the team South Wales trusts.