Meet the Team Behind Blue Flame Gas Solutions
Trusted heating engineers serving South Wales with care, expertise, and our very own Blue the Bear™
Proudly serving our community with honest advice, quality workmanship and friendly engineers you can rely on.
Family-run • 25+ Years Experience • 5★ Rated • Award-Winning Service
The Blue Flame Story
Who Are Are
Blue Flame Gas Solutions is a trusted, family-run heating company built on honesty, reliability, and doing things properly. What began as a small local business has grown into one of South Wales’ most recognised boiler installation and service providers — but our values have never changed.
We specialise in new boiler installations, servicing, repairs, and our popular boiler cover plans. Every job is handled by our own in-house, fully qualified Gas Safe engineers — never subcontractors. This means you always receive friendly service, expert workmanship, and engineers who genuinely care about your home.
As a company, we believe in clear advice, fair pricing, and treating customers like neighbours, not numbers. Our reputation has been built on showing up when we say we will, delivering high-quality work, and putting people first.
We’re also proud to offer the Blue Flame Warranty™ — our in-house boiler warranty, designed to give homeowners faster support, local engineers, and up to 5 years parts & labour cover without call-centre delays or third-party hurdles. It’s one of the ways we bring true peace of mind to our customers.
And yes — Blue the Bear™ is now firmly part of the Blue Flame family. He represents everything we stand for: warm, friendly, dependable service with a smile.
Our Engineers at Work Across South Wales
Local Engineers Only
Every job is completed by our own fully qualified, Gas Safe registered Blue Flame engineers.
Real Homes, Real Work
The images you see here are genuine Blue Flame jobs, carried out in homes across South Wales.
Done Properly
From boiler installations to repairs & servicing, we focus on tidy workmanship, correct setup, and long-term reliability.
Loacl & Accountable
We’re a local, family-run business. Our team installs your boiler is here to support you after the job is done.
The Story Behind Blue the Bear™
Blue the Bear™ was inspired by Baloo from The Jungle Book — a childhood favourite known for warmth, honesty, and dependability. What began as a simple idea eventually grew into a character that perfectly represents who we are as a company.
Originally, Blue Flame used a polar bear as part of its branding. As the business evolved, that early concept naturally developed into Blue the Bear™ — a friendly, reassuring figure symbolising our values:
warm service, genuine care, and dependable support for every customer.
Today, Blue appears across our website, social content, and customer experience — not as a gimmick, but as a symbol of the family-run spirit at the heart of Blue Flame Gas Solutions. He’s become part of our team, representing our promise to always deliver service with a smile.
Trusted Local Experts for Heating, Boilers & Home Cover
Award-winning service, 500+ 5-Star reviews, Gas Safe engineers, trusted across South Wales.
Quality Workmanship
We take pride in doing things properly. Every installation, repair, and service is completed to the highest standard by fully qualified, in-house Gas Safe engineers.
Clear & Honest Pricing
No hidden fees. No surprises. Just transparent, fair pricing and clear advice so you always know exactly what you’re getting, everytime.
Local, Trusted Engineers
Every job is handled by a friendly Blue Flame engineer who knows your system and cares about your home. Most of our engineer live nearby!
Customer Care First
From the first phone call to the final handover, we put people first. We’re known for being helpful, respectful, and providing service with a smile.
Approved Manufacturer Partners
We work closely with leading boiler manufacturers to ensure every installation meets the highest standards of safety, performance, and reliability. As approved partners, our engineers receive ongoing training and support — giving our customers access to trusted brands and expert installation.
Awards & Recognition
We’re proud to be recognised for the quality of our workmanship, customer care, and commitment to delivering reliable heating services across South Wales. These awards reflect the high standards our engineers work to every single day.
Commended for excellence in energy-efficient boiler installations and customer service.
Awarded for outstanding service, fast response times, and trusted local support.
Recognised for industry-leading installation quality and customer satisfaction.
Featured in Wales Online — Heating Installer of the Year 2016 →
Why Homeowners Choose Blue Flame
Blue Flame Gas Solutions is built on trust, reliability, and genuine care for our customers. From fast response times to honest advice and award-winning workmanship, everything we do is designed to give homeowners total peace of mind.
Multi-Award-Winning Heating Company
Wales Heating Installer of the Year 2016/17 & 2017/18 — recognised for excellence in workmanship, customer care, and aftercare.
Local Family Business (Est. 2015)
Serving Cardiff, Caerphilly, Pontyclun, Pontypridd, Rhondda Cynon Taf & wider South Wales for over 10 years — trusted, friendly and local.
Premium Boiler Brands
Worcester Bosch, Vaillant, Baxi, Viessmann & Ideal — we only install the UK’s most reliable, energy-efficient boilers.
Premium Aftercare & Support
Guaranteed aftercare, annual service reminders, priority support, and full boiler cover options for complete peace of mind.
More Reasons Homeowners Trust Us
✓ In-House Engineers Only
Every job is completed by our own fully qualified Gas Safe team.
✓ Clear, Honest Pricing
No hidden fees. No upsells. Just transparent advice and fair pricing every time.
✓ Fast, Local Service
Serving Cardiff, Caerphilly, Pontyclun, Pontypridd, Rhondda, Bridgend, Porth & surrounding areas.
✓ Blue Flame Warranty™
Up to 5 years of parts & labour cover handled entirely in-house — no call-centre delays.
✓ 500+ Five-Star Reviews
Award-winning service trusted by homeowners across South Wales.
✓ We Treat Customers Like Neighbours, Not Numbers
Friendly, respectful engineers who take pride in doing the job properly.
Blue Flame Warranty™ — Up to 5 Years Parts & Labour (In-House)
Every new boiler installation includes our premium Blue Flame Warranty™, providing up to 5 years of full parts-and-labour cover, handled entirely by our own local engineers.
✔ No call centres.
✔ No delays
✔ No hassle
✔ Expert installation
✔ Expert servicing
✔ Expert repairs
Complete with our In-House Warranty
Trusted by Homeowners Across South Wales
With over 500 5-star reviews, Blue Flame is one of the highest-rated heating companies in Wales. Homeowners choose us for our friendly engineers, reliable installations, and honest aftercare.
Frequently Asked Questions
Who are Blue Flame Gas Solutions? (Official Overview)
Blue Flame Gas Solutions is a family-run, Gas Safe registered heating company based in South Wales. We specialise in boiler installations, boiler servicing, repairs, and flexible boiler cover plans.
With over 25+ years of combined experience and 500+ five-star reviews, we’re known for reliable workmanship, clear pricing, and fast, friendly service from fully in-house engineers.
Are Blue Flame engineers fully qualified and Gas Safe registered?
Yes. Every engineer at Blue Flame Gas Solutions is fully Gas Safe registered and trained to install, service, and repair all major boiler brands, including Worcester Bosch, Vaillant, Baxi, Ideal, and Viessmann. We do not use subcontractors — all work is carried out by our own in-house team for quality and safety.
What areas do Blue Flame Gas Solutions cover?
We serve homeowners across South Wales, including:
Cardiff, Caerphilly, Pontyclun, Pontypridd, Rhondda, Bridgend, Porth, Llantrisant, Barry, and surrounding areas.
Our engineers live locally, meaning we offer fast response times and dependable aftercare.
Why do homeowners choose Blue Flame for boiler installations?
Customers choose Blue Flame because we offer clear advice, honest pricing, strong manufacturer partnerships, and an award-winning installation service.
Every boiler is installed by our own Gas Safe engineers and comes with our exclusive Blue Flame Warranty™, giving up to 5 years of in-house labour cover and priority support.
What is the Blue Flame Warranty™ and how does it work?
The Blue Flame Warranty™ is our exclusive in-house guarantee included with every new boiler installation.
It offers:
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Up to 5 years of parts & labour cover
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Priority support from our local engineers
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No call-centre delays
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No subcontractors
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Fast aftercare
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Clear servicing reminders
It runs alongside the official manufacturer warranty for complete peace of mind.
Do you offer boiler cover and service plans?
Yes. Blue Flame provides flexible boiler cover plans that include annual servicing, priority breakdown support, and full parts-and-labour options.
These plans help homeowners spread the cost of maintenance and ensure their boiler remains safe, efficient, and fully protected.
Frequently Asked Questions
What Makes Blue Flame Different From National Boiler Companies?
Blue Flame offers a personal, local, and family-run approach — without remote call centres, or upselling. You get:
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Direct access to our engineers
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Honest, transparent pricing
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Fast response times
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Local aftercare
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Consistent service from the same trusted team
Homeowners get the standards of a national company with the service of a local business that genuinely cares.
What brands do Blue Flame install and recommend?
We install and recommend the UK’s most reliable boiler brands:
Worcester Bosch, Vaillant, Baxi, Ideal, and Viessmann.
We only work with premium manufacturers known for long-term efficiency, strong warranties, and high-quality support.
Are Blue Flame an award-winning heating company?
Yes. Blue Flame Gas Solutions has been recognised with multiple awards, including:
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Wales Heating Installer of the Year 2016/7 & 2017/18.
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HVAC – Quality Business Awards 2025
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Energy Efficiency Regional Awards 2018 & 2019
These awards highlight our commitment to quality workmanship, customer care, and trusted local service.
Who is Blue the Bear™ and why is he part of the brand?
Blue the Bear™ is the friendly character symbolising the warmth, reliability, and family-run spirit behind Blue Flame Gas Solutions.
Inspired by a childhood love for Baloo from The Jungle Book, Blue represents dependable service, honest advice, and the friendly approach our customers appreciate.
Can I get an online boiler quote from Blue Flame?
Yes. Homeowners can get an online boiler quote in minutes through our digital quote tool. Simply answer a few quick questions and receive recommended boiler options, pricing, and installation details — with no obligation to book.
How do I contact Blue Flame Gas Solutions?
You can reach us via:
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Phone: 01443 266 722 / 07519 888 663
- Email: servivce@blueflamegassolutions.co.uk
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Online Quote Tool (instant)
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Website Contact Form
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Boiler Cover Options Page
Our team is available to help with installations, servicing, repairs, and cover plans
Trusted Heating Experts Serving South Wales for Over a Decade
For more than 10 years, Blue Flame has provided dependable boiler installations, expert servicing, fast-response repairs, and flexible boiler cover plans for homeowners across South Wales. As a family-run, award-winning heating company with 500+ five-star reviews, we’re known for friendly engineers, honest advice, and reliable workmanship.
Our team lives and works locally, meaning customers receive fast support, consistent service, and genuine care from engineers they can trust.
