Blue Flame™ Terms and Conditions
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Below are the Blue Flame Warranty Terms and Conditions for Homeowners
Blue Flame Warranty – Terms & Conditions
These Terms & Conditions apply to all boiler installations carried out by Blue Flame and form part of the agreement between Blue Flame and the customer.
This Warranty is provided in addition to your statutory consumer rights.
1. Scope of Warranty
Blue Flame warrants that all boiler installations carried out by Blue Flame engineers, including parts and labour supplied by Blue Flame, are free from defects arising from faulty workmanship or supplied components during the Warranty Period.
This Warranty applies only to boiler installations completed in full by Blue Flame.
Where a fault is identified as a non-standard manufacturing defect, Blue Flame may, at its discretion, pursue a claim through the relevant manufacturer’s warranty on the customer’s behalf. This does not extend or replace the Blue Flame Warranty unless expressly stated.
2. Warranty Period
The Blue Flame Warranty is valid for 5 years from the date of installation, unless otherwise confirmed in writing.
Proof of installation and compliance with servicing requirements must be provided for all warranty claims.
3. What Is Covered
During the Warranty Period, Blue Flame will, at no cost to the customer:
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Repair or replace faulty parts supplied by Blue Flame
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Provide all associated labour required to complete the repair
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Rectify faults arising directly from installation workmanship
All work covered under this Warranty will be carried out by Blue Flame engineers only.
4. Annual Servicing Requirement (Customer Responsibility)
To maintain the validity of this Warranty, the customer is responsible for ensuring the boiler is serviced annually, in line with manufacturer instructions.
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Servicing must be carried out by a Gas Safe registered engineer
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Each annual service must be completed within 30 days before or after the anniversary of the installation date
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Valid service records must be retained and provided to Blue Flame upon request
Failure to comply with these requirements will result in the immediate lapse of this Warranty.
5. Missed Service & Warranty Lapse
If an annual service is missed or completed outside the permitted timeframe, the Blue Flame Warranty will lapse and no longer apply until reinstated in accordance with the terms below.
Blue Flame shall not be liable for any faults or failures arising during a period in which the Warranty has lapsed.
6. Warranty Reinstatement Options
At Blue Flame’s discretion, Warranty coverage may be reinstated depending on how long servicing has been overdue.
a) Servicing overdue by up to 60 days
Warranty coverage may be reinstated by either:
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Payment of a fixed reinstatement fee, or
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Enrolment into an eligible Blue Flame Boiler Cover plan
b) Servicing overdue by more than 60 days and up to 12 months
Warranty coverage may be reinstated by either:
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Payment of a higher fixed reinstatement fee, or
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Enrolment into an eligible Blue Flame Boiler Cover plan, subject to inspection and completion of any remedial work identified
c) Servicing overdue by more than 12 months
Warranty reinstatement is not available.
Boiler Cover may be offered following inspection, at Blue Flame’s discretion.
Reinstatement Conditions
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Reinstatement is not automatic and is subject to inspection and approval
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Warranty coverage is not retrospective for faults arising during the lapse period
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Where multiple services have been missed, the highest applicable reinstatement fee will apply
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Blue Flame reserves the right to decline reinstatement where safety, condition, or compliance concerns are identified
7. What Is Not Covered
This Warranty does not cover:
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Boilers, components, or systems not supplied or installed by Blue Flame
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Pre-existing faults or defects
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Normal wear and tear or routine servicing costs
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Faults caused by misuse, neglect, or failure to service
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Repairs, modifications, or servicing carried out by third parties
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Faults, damage, or failure arising from system contamination, including sludge, debris, scale, corrosion, or poor water quality, where the customer has declined a system flush, chemical clean, or remedial work recommended and quoted by Blue Flame at the time of installation or subsequently due to cost or preference
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Issues arising from inadequate gas, electricity, or water supply
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Indirect, incidental, or consequential losses
In such circumstances, the Blue Flame Warranty shall not apply to faults reasonably attributable to the condition of the system.
8. Access & Inspection
The customer must provide reasonable access to the boiler for inspection, servicing, or repair.
Blue Flame reserves the right to refuse or reschedule work where access is unsafe, restricted, or non-compliant with safety regulations.
9. Warranty Claims
All Warranty claims must:
1. Be made directly to Blue Flame
2. Include proof of installation and servicing history
3. Allow inspection and diagnosis by a Blue Flame engineer
Blue Flame reserves the right to determine whether a fault is covered under this Warranty.
10. Limitation of Liability
To the fullest extent permitted by law:
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Blue Flame shall not be liable for indirect or consequential losses
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Liability under this Warranty is limited to the cost of parts and labour originally supplied by Blue Flame
Repairs carried out under this Warranty do not extend the original Warranty Period.
11. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of England & Wales.
12. Statutory Rights
This Warranty does not affect your statutory consumer rights.