🔒 Privacy Policy — Blue Flame Gas Solutions Ltd

Effective Date: November 2025
Website: https://blueflamegassolutions.co.uk

1. Who We Are

Blue Flame Gas Solutions Ltd (“we”, “our”, or “us”) is a Gas Safe registered heating and plumbing company based in South Wales.
We take your privacy seriously and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

Company Name: Blue Flame Gas Solutions Ltd
Registered Address: Penrhiw, Tyncynner Close, Porth, Rhondda Cynon Taff, Mid Glamorgan, CF39 9DE
Company No: 09641901
Email: service@blueflamegassolutions.co.uk
Telephone: 01443 266 722

2. Information We Collect

We may collect the following types of personal information when you use our website or contact us:

• Name and contact details (address, phone number, email)

• Details about your heating or plumbing enquiry

• Payment information (if applicable)

• Technical data such as IP address and browser type (via Google Analytics)

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries or service requests

• Provide quotes, carry out installations, and manage service contracts

• Improve our website and customer experience

• Comply with legal and regulatory obligations (e.g. Gas Safe record keeping)

We will never sell your data to third parties.

4. Cookies & Analytics

Our website uses cookies to improve your browsing experience and track anonymous analytics through Google Analytics and Tag Manager.
You can manage cookie preferences at any time via our cookie consent banner powered by Complianz.

5. Data Storage & Security

Your personal data is stored securely and only accessible by authorised members of our team.
We use SSL encryption, password protection, and secure systems (such as Commusoft and Google Workspace) to safeguard your information.

6. How Long We Keep Your Data

We retain customer data for as long as necessary to provide services or comply with legal obligations (e.g. accounting or Gas Safe records).
You can request deletion of your data at any time by contacting us.

7. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent at any time

Requests can be made by email to service@blueflamegassolutions.co.uk.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect legal or operational changes.
Any updates will be published on this page with a new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: service@blueflamegassolutions.co.uk
📞 Telephone: 01443 266 722