Customer Reviews
Customer Experiences and Feedback for Blue Flame Gas Solutions
Trusted by Homeowners Across South Wales
With over 500 5-star reviews, Blue Flame is one of the highest-rated heating companies in Wales. Homeowners choose us for our friendly engineers, reliable installations, and honest aftercare.
Reviews collected from Google, Facebook and independent review platforms.
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Garry and the team are always professional, prompt, helpful and their work is of a high standard every time their services have been required by us. As a family we have blue flame policies for our properties. We could not recommend blue flame highly enough. Thank you all.
It would be a jolly sight easier to say what I didn't like to be honest.- because I really rate this company. Where do I begin? OK first off I am a pensioner so personal safety, honesty and integrity are essential to me and I have found nothing but sincere help and support throughout the processes involved in choosing installation and after care. I don't have oodles of money - no-one does these days so it was vital that someone who actually KNEW about the products was prepared to spend time explaining to an ignoramus like me which boiler was best suited to my needs. Then came installation - on time (perfectly ....and doesn't that make a change!!!). There were a few niggles - caused by a poor bodge job done by a previous owner and they sorted that out for me too thank heavens. One perfectly working boiler oh and instructions what to do if this that or the other happened......hmmm great service but I have a memory like a sieve these days......enter after care Now this is where the company goes waaaaaay beyond anything I have experienced before....Its almost like they asked every customer what they would really really want (heck I sound like a spice girl!) and then pulled that all together So you can either choose the old fashioned route pay for a service when you need one (and pray you can afford it when the time comes) OR you can opt for a CHOICE of service plans.... bronze, silver gold or platinum. I pay monthly so I can spread the costs, I know that they will come every year to service my boiler and I rest easy. And now for the best bit. I am useless when it comes to remembering instructions, especially something like if there is a code that appears telling me the pressure has dropped; so bless him Garry made and sent me a video on Whats App so if I need to I can refer back to it - genius .....that would have been a call out back in the day and lord knows what that would cost in today's climate. And now? Now I am trying to update some of the radiators in my house and Garry is going to send me some pics of ones he has...am I likely to choose them - you bet I am - if they are good enough for your installer then they are certainly going to be good enough for me. Oh and before I log off that one unique extra? I have never seen Garry or his team without a smile, they always have time to explain things and show you how something works....yes I might forget what they said but I never forget the exceptional service with a smile - well done - all kudos to you.
Perfect service. Called in the morning out to inspect my home safety by 13:00. Couldn’t have received better service. Thank you
1st class firm. Gary a good guy.
We just remembered, is over one year and we didn't service our boiler. Efficient, professional and a very tidy job done! Thank you, Callum. Really happy, would highly recommend it to friends and family.
rang them this morning here within the hour all fixed new pump. amazing service .
Annual Boiler Service - Baxi Boiler
Garry from Blue Flame came to service my BAXI boiler which he and his team installed last year. As promised when the boiler was installed, this first service was free. As always, Garry and his team were efficient and friendly both when setting up the service appointment and conducting the service and all of my questions were answered. I can highly recommend Blue Flame
Customer in RCT
We had a boiler installed by this company 5 months ago and were very impressed by the professionalism of the company. We have recently had a problem with the programmer and the company responded very quickly and did everything they could to deal with this. All our dealings with Blue Flame have been first class and we cannot speak highly enough of all the staff. Would thoroughly recommend this company.
Peter Johnson
Our boiler broke down and previously called out another company who gave us wrong information and misdiagnosed our boiler. Gave Garry a call and he called out the next day and found the problem instantly..was initially quoted twice as much by the other guy but ended up paying half that by getting the work done with Garry. very professional and friendly guy. thanks very much.
Rebeca Louise
Friendy & Efficient
Contacted Blue Flame Gas Solutions as we had no heating, Gary attended and explained everything and fixed the problem. Excellent service and we will be using Blue Flame Gas Solutions in the future.
Becky Lendrum
Blue Flame Gas Solutions all the way!
Had a new condenser boiler fitted. Carl did a fantastic job. He was professional, polite and thorough. He made sure boiler and the new Hive control was working before he left. He left no mess, old boiler was taken away. Garry followed up with us next day to explain warranty etc. That is what I call excellent customer service! Would highly recommend Blue Flame Gas Solutions ltd. Fantastic price and amazing service.
Becky Lendrum
Hello. I would like to say a massive, huge thank you to Sean and Allan who did a brilliant, way beyond the extra mile job at our place in CO4 today. They managed what was initially a very stressful situation incredibly well, and customer-centred. Thanks to them we can now laugh about it. many thanks again, Sean and Allan
Johny J Love
Im getting on a bit so for me while I expect (and got) brilliant installation service 6 years ago, its the maintenance and service thereafter that is equally important to me. Now like I said age is starting to take its toll - the eyesight isnt all it was and as for trying to remember anything remotely useful about what to do once i a blue moon (ie after a power cut or if I am going to reprogramme the thingy {see what I mean useless at the terminology!!}) Enter Garry. I have to say he is nothing short of amazing on customer service. Not only can he talk me through what to do on the phone usually, if I still have difficulty he sends me a video! Oh that might not sound much to some of you but to someone on a pension that saves me a call out charge. I pay my maintenance costs monthly which works out superbly for me because I am not faced with huge bills and what's more I had a choice of bronze silver gold or platinum service. Oh and I hate saying this (because I do love seeing him he is such a nice guy) but he really has thought of everything and I have NEVER seen him without a smile on his face and thats damned rare today. read less
Jude Hay from Merthyr
Installation of a gas boiler
Excellent service from start to finish. Knowledgeable engineer, good initial advice in choosing the right installation. Excellent follow up. Installers were efficient, polite and well presented. The work was carried out in a clean and competent manner and met our expectations.
Customer in RCT
I had Louie out to fix a two year long problem with an air source heat pump. He was super thorough.. fixed the issue. Left no stone unturned. Would highly recommend him/blue flame to anyone.
Louise Jade
Our updating of our gas boiler
The work carried out was a first class experience. Survey and quote delivered quickly and professionally. The cost was very reasonable. The date for the work to be done was agreed and adhered to. The work was done within the estimated timescale and very professionally. I would highly recommend this company with no reservations.
Customer in South Wales
Professional Excellent Job
I have had Garry To put in a new boiler
He has done boiler services for other family members.
He also fixed my Mum’s boiler, when a contractor sent out earlier by a big name company said that it couldn’t be fixed and left my vulnerable mother without heating for a few days. Thankfully she allowed me to call Garry who sorted it straight away. He also charged far less for fixing the boiler than the contractor did for just coming out.
Blueflame are a very good company and deserve the praise!!
Freezer
