Blue Flame Boiler Service – Terms & Conditions

These Terms & Conditions apply to all one-off boiler service appointments carried out by Blue Flame Gas Solutions (“Blue Flame”, “we”, “us”, “our”).

They form part of the agreement between Blue Flame and the customer (“you”, “your”) and apply in addition to your statutory consumer rights.

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1. Scope of Boiler Service

A boiler service is a preventative maintenance check, not a repair.

A standard boiler service includes:

• Visual inspection of the boiler and accessible components

• Safety checks in line with manufacturer guidance and Gas Safe requirements

• Basic operational checks

• Cleaning of serviceable components where applicable

• Recording of the service on the Benchmark checklist (where present)

A boiler service does not include:

• Fault diagnosis beyond basic checks

• Repairs or replacement of parts

• System flushing or chemical treatment

• Rectification of existing faults

Any faults identified will be explained and quoted separately.

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2. Condition of the Boiler

A boiler service can only be completed where the appliance is:

• Safe to access

• In a serviceable condition

• Operating sufficiently to allow testing

If a boiler is unsafe, non-operational, or unsuitable for servicing, Blue Flame reserves the right to suspend or abort the service.

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3. What a Boiler Service Is (and Is Not)

A boiler service:

• Helps maintain safety and efficiency

• May identify early signs of wear or failure

A boiler service does not guarantee:

• That the boiler will not break down in the future

• That existing faults will be resolved

• That all internal components are fault-free

Servicing reduces risk — it does not eliminate it.

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4. Parts, Repairs & Additional Work

Boiler servicing does not include repairs.

If repairs are required:

• They will be quoted separately

• No repair work will proceed without your approval

• Repairs are governed by Blue Flame Boiler Repair Terms & Conditions

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5. System Condition & Contamination

If the heating system shows signs of:

• Sludge, magnetite, or debris

• Poor water quality

• Limescale or corrosion

Blue Flame may advise that:

• The service is limited in effectiveness

• Further work (e.g. power flushing or system treatment) is recommended

Servicing a contaminated system does not guarantee protection against future failures.

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6. Access, Safety & Preparation

You must provide:

• Safe and reasonable access to the boiler

• Adequate lighting and ventilation

• A responsible adult present during the visit

For loft, cupboard, or restricted installations:

• Permanent safe access must be provided

• Flooring, lighting, and clearances must meet safety standards

Blue Flame will not remove cupboards, kitchen units, trims, or fixed structures to gain access.

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7. Flooring & Property Protection (Annual Service)

Blue Flame engineers do not lift or remove fixed flooring, kitchen units, or built-in structures as part of a standard boiler service.

You are responsible for ensuring:

• Safe and reasonable access to the boiler

• Any necessary flooring panels or access points are already lifted where required

While reasonable care will always be taken, Blue Flame is not responsible for the refitting or cosmetic reinstatement of flooring, trims, or coverings disturbed to gain access where access has not been adequately prepared.

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8. Appointments, Access & Missed Visits

If you need to rearrange your appointment, reasonable notice must be provided.

If our engineer cannot gain access on arrival or the appointment is missed:

• An abortive visit or call-out charge may apply

Blue Flame will always make reasonable efforts to attend as scheduled but reserves the right to rearrange appointments due to circumstances beyond our control.

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9. Service Records

Where applicable, Blue Flame will:

• Update the Benchmark service record

• Provide confirmation of servicing

It is your responsibility to retain service records for warranty, landlord, or resale purposes.

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10. Problems Following a Service

If an issue arises that is directly caused by our servicing work, and you notify us within a reasonable period:

• We will arrange a revisit to inspect the issue

This does not apply to:

• Unrelated component failures

• Pre-existing faults

• System-wide or age-related issues

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11. Relationship to Boiler Cover & Warranty

A one-off boiler service:

• Does not include ongoing cover

• Does not include repair protection

Separate products include:

• Blue Flame Boiler Cover Plans

• Blue Flame Warranty™ (applicable to new installations only)

Each product is governed by its own Terms & Conditions.

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12. Limitation of Liability

Blue Flame is not liable for:

• Indirect or consequential losses

• Loss of heating or hot water after the visit

• Failures unrelated to the service performed

• Issues arising from system condition, age, or previous installation

Nothing in these Terms limits your statutory consumer rights.

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13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

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End of Boiler Service Terms & Conditions

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